Evaluation as Management Support: The Role of the Evaluator

This article provides an overview of an internal evaluation model in a children's mental health center as well as practical examples of evaluation activities. The overview includes a rationale for the positioning of evaluation within the organization's structure; the primary approaches to evaluation; and the application of three major approaches to evaluation and their operational implications. In summary, internal evaluation is seen to be an integral management support function directed at the planning, development, and assessment of program operations and outcomes.

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Internal Evaluation for Decision-Making in a Childrens' Mental Health Centre

This article presents an approach to ongoing internal evaluation in a children's mental health agency. Some examples of evaluation activities that have taken place are given. Program evaluation is integrated into the management functions of the agency and assists managers to plan, implement, and determine the efficiency and effectiveness of programs. The quality of decision-making is enhanced through a systematic approach to program evaluation.

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Internal Evaluation at the Niagara Child Development Centre

The internal evaluation system at the Niagara Child Development Centre is described. Evaluation is viewed as part of the management system, providing information to assist in improving the quality of services. Evaluation is conducted at the case, program, and agency-wide level. Specific examples of evaluation activities are presented.

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The Program Evaluation Model at the Dellcrest Children's Centre

This article focuses on the internal evaluation model that existed at the Dellcrest Children's Centre in Toronto, Ontario, for more than a decade. The model was characterized by a systems approach to organizations in which the organization is seen as an interactive network of systems and functions. Key elements of the Dellcrest approach were: (a) the organization as goal based; (b) evaluation results as an integral part of the organization's feedback system; and (c) evaluation as a management responsibility.

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A Comprehensive Evaluation Model for Organizational Development

Most organizations implement evaluation studies to determine how to improve a program or to decide if a program should be continued. However, evaluation can be used to help organizations make relevant and valid decisions for the cycle of program planning, development, implementation, and operation. This article describes a "comprehensive evaluation model" used at Sacred Heart Child and Family Centre,' Toronto, Ontario, that provides a framework for understanding the importance of evaluation activities within all program phases.

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Introducing Internal Evaluation in a Residential Treatment Centre

This article describes a process by which internal evaluation was introduced in a residential treatment centre for adolescents in Quebec. The historical development, purpose, and philosophy of program evaluation at the centre are presented. A unique program for "multiple handicapped youth" collaboratively designed by the centre, a hospital, and a social service agency, as well as the methods of evaluation selected to examine the program's efficiency and effectiveness, are described.

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Evolution of Evaluation in a Human Service Setting: From Low to High Tech and Beyond

Even with the recent focus on utilization, the field of program evaluation still emphasizes technique over concept. This article traces the evolution of' program evaluation at a human service agency, describing each stage of this evaluation function; presenting the context, primary models, and impacts of the internal evaluation activities; and drawing conclusions about why it is important to attend to the broad context of evaluation technologies.

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Internal Evaluation: An Essential Tool for Human Services Organizations

This article briefly defines internal evaluation, its strengths and weaknesses, and the key factors that influence the practice of internal evaluation. This provides a framework for relating the case studies presented in this volume to the reader's own organization.

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A Program Logic Model Approach to Conceptualizing Social Service Programs

The issue of accountability in the social work has resulted in the convergence of research and practice principles at program and case-levels of practice. Program logic models have surfaced in social work practice arenas in efforts to develop systematic conceptualizations of program services. However, most program logic models have emphasized program-level, or administrative, utility. More effort is needed to explore the benefits of systematic service conceptualization for front-line practitioners.

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Sensitivity Analysis in Multi-Criteria Decision Aid: A Demonstration of Child Care Need Assessment

Multicriteria Decision Aid (MCDA) can provide a useful framework for many types of evaluation problems. The article focuses on sensitivity analysis in MCDA and uses a sample problem of establishing priorities for child care service. The main steps in MCDA applications are outlined and some detail is provided on three types of aggregation procedures and on sensitivity analyses appropriate for each. Two general strategies for sensitivity analysis are discussed: comparative analysis, which is suitable for data on any scale; and calculative analysis, which requires cardinal data.

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