Une démarche en partenariat pour la construction d'un instrument d'évaluation

A self-managed community group, mandated to assist young offenders in completing compensatory and educational measures, requested the help of a community psychologist in developing an instrument to evaluate its community work program. This article describes the collaborative process by which the instrument was developed. Despite the technical nature of the project, the community psychologist sought to maximize staff participation in each step of the process.

English

Demystifying Results-Based Performance Measurement

This article provides a broad perspective on results-based performance measurement (RBPM). It describes the reasons for its growing popularity in government and outlines several of the key elements and considerations that must be included in the implementation of an BPM system in the public sector. It argues that despite the significant obstacles to the implementation of RBPM, the payoff from a successful system is likely to be considerable.

English

Participation et décision publique de l'incantation à la mise en oeuvre d'une évaluation démocratique

Because citizens of' modern democracies lack opportunities to participate in public decision-making, they often seize the opportunity to exert counterpower after a decision has been made. This mode of involvement results in frequent questioning and even blocking of public projects, which could be avoided if the counterpower and power were expressed simultaneously (i.e. via negotiation) during the decision-making process. By involving the public in decision-making, democratic evaluation theoretically allows the simultaneous exercise of power and counterpower.

English

A Performance Measurement Framework for Safety and Health

Measurement of safety and health performance is important to both companies and safety and health regulators. Companies endeavor to create workplaces that are as free as possible from hazards created during work or as by-products of work activities; government regulators want to ensure that workers are protected. Both of these goals require measures that assess whether improvement in safety performance is taking place. This article discusses a performance evaluation framework for safety and health activities to assess whether safety improvement is occurring at a firm or system level.

English

La mesure de la satisfaction des usagers dans le domaine de la santé et des services sociaux : l'expérience de la régie régionale Chaudière-Appalaches

The decision-making process adopted by the Chaudiere-Appalaches regional authority and public health and social service institutions is characterized by the use of democratic procedures. Traditionally, the decision-making process in this sector relies on reviews by administrators and service providers. In addition, the information systems designed to aid decision-making are, in the great majority of cases, oriented toward controlling the cost, volume, and kind of services delivered.

English