P. Lehoux

Spring

Linking users' views with utilization processes in the evaluation of interactive software

Authors:
Pages:
117-140

Taking the users' viewpoints into account in evaluation is increasingly recommended. The rationale and methods of user-oriented approaches have been described in theoretical papers. Less often reported are critical and empirical observations on how evaluators should interpret users' views. In the case of information technology, users' views may b gathered for the purpose of both evaluation and development. This double function is best served when a theory-driven framework clarifies the processes underlying the utilization of technology. This article delves into empirical results stemming from an evaluation of an interactive software designed to support health promotion planning. The authors contend that users' viewpoints should be exploited in a meaningful manner, one that goes beyond a summation of the pros and cons and that explains why and how users make use of technology.

Fall

Monitoring Health Technology Assessment Agencies

Authors:
Pages:
1-33

The increased use of "regulatory science" in decision and policy making is an important component in the governance of modern states. However, contrary to what one would be tempted to assume, the use of knowledge from advisory bodies is not straightforward. Health Technology Assessment (HTA) agencies are currently preoccupied with their impact on the health care system and the examination of more active dissemination strategies. This article suggests that their influence depends on how HTA users and other actors react to an assessment, agree with or contest its content, and negotiate solutions. A continuous monitoring system is presented that could be implemented by such agencies for documenting actors' views and actions. This framework combines attributes both of self-assessment approaches and of impact assessment models.