Nathalie Gilbert

Fall

Advancing Patient Engagement in Health Service Improvement: What Can the Evaluation Community Offer?

Authors:
Pages:
202-221

Despite efforts for greater patient engagement in health care quality improvement, evaluation practice in this context remains mostly conventional and noncollaborative. Following an explication of this problem we discuss relevant theory and research on patient-centred care (PCC) and patient engagement and then consider potential benefits of collaborative and participatory approaches to evaluation of such initiatives. We argue that collaborative approaches to evaluation (CAE) are logically well-suited to the evaluation of PCC initiatives and then suggest contributions that the evaluation community can offer to help advance patient engagement. Finally, we outline a research agenda that identifies important areas that are in need of further examination.

Special Issue

Reflections on the Meaning of Success in Collaborative Approaches to Evaluation: Results of an Empirical Study

Authors:
Pages:
328-349

How do evaluators using collaborative approaches to evaluation (CAE) define success? This is the core question being asked in a further analysis of data from our previous work (Cousins, Whitmore, & Shulha, 2013 ; Shulha et al., 2016) that developed a set of evidence-based principles to guide collaborative evaluation practice. Probing data from 320 responses to our (2012) survey, we examined what respondents considered "highly successful" and "less successful than hoped" in their collaborative evaluation projects. The results revealed that evaluation use, relationships, and information needs are key factors. We propose a conceptual framework as an aid to thinking about success in CAE.