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Service User Input: Fact or Fiction? The Evaluation of the Trauma Program, Department of Rehabilitation, Sault Ste. Marie, Ontario
This study explores the current trend or incorporating service user data into program evaluations. Using a case Study approach and citing three years of evaluation data of the Trauma Program at Sault Ste, Marie General Hospital, northern Ontario, the author challenges the traditional assumptions that promote service user data in program evaluations. The main conclusion is that although service user data is touted as being important, its political importance far outweigh,; its evaluation value Slid utility in particular with hard-to-access samples.