L’implication des parties prenantes dans la démarche évaluative : facteurs de succès et leçons à retenir

Our cross-cutting overview of the three papers that make up this thematic segment shows that each of the papers addresses the issue of stakeholder involvement quite differently from the others. We focus here on the key messages from each of these papers in order to highlight success factors and lessons learned for stakeholder participation in evaluation.

English

L’évaluateur et la sagesse pratique : vecteurs essentiels pour assurer la crédibilité de l’évaluation

This article revisits data collected during previous research conducted by Hurteau and Houle (2008). At the time, the researchers were not able to account for the evaluator’s personal skills to pilot an evaluation, the results of which were acceptable to the stakeholders, and to conduct a comprehensive analysis, for lack of an appropriate theoretical framework. By introducing the concept of practical wisdom, House (2015) offers them the opportunity to do so. The author defines this concept as “... doing the right thing in the special circumstances of performing the job” (p. 88).

English

Special Section: Stakeholder Involvement in Evaluation / Implication des parties prenantes en évaluation

En mai dernier, l’Association francophone pour le savoir (ACFAS) était l’hôte d’un colloque sur la place et le rôle des parties prenantes au sein de la pratique évaluative (Montréal, mai 2016). Plusieurs théoriciens et praticiens ont répondu à l’appel et leurs diverses présentations ont été l’occasion de s’informer sur leurs dernières recherches et réflexions ainsi que d’engager un riche dialogue. Trois présentateurs ont décidé de donner suite à cette journée en soumettant un article que nous regroupons dans le présent numéro de la Revue.

English

Jugement crédible en évaluation de programme: définition et conditions requises

Program evaluation aims at establishing the quality of a program in order to generate a judgment that is valid and credible for the stakeholders. The present research aimed to gain a better understanding of the term "credible judgment" and to identify the required conditions to generate it. Semi-structured interviews were conducted with six experienced evaluators and clients. The results highlight the required conditions to ensure credible judgment: rigorous methodology, quality information, representation of various viewpoints, and coherence in developing argumentation.

English

Le benchmarking et l'amélioration continue

Benchmarking is driven by the trends toward continuous improvement and quality control and facilitates the identification of best practices imported and adapted by organizations that wish to improve performance. This article describes the benchmarking process illustrated by a case study. Its main contribution lies in its attention to the approach and the effort to clarify the objective of the study and identify relevant performance indicators.

English

L'évaluation de la mise en oeuvre (implementation) d'une intervention d'apprentissage social aupres de parents

Implementation evaluation is seldom done, even though it is considered very important. This article discusses the evaluation of the implementation of a social learning counselling program for the parents of aggressive children. The evaluation's aim is to determine to what extent the program was applied. More specifically are the social contents, discussed with parents, relative to social learning? Do the contents discussed with parents point out an evolution in the acquisition of social habilities.

English