A Comprehensive Evaluation Model for Organizational Development

Most organizations implement evaluation studies to determine how to improve a program or to decide if a program should be continued. However, evaluation can be used to help organizations make relevant and valid decisions for the cycle of program planning, development, implementation, and operation. This article describes a "comprehensive evaluation model" used at Sacred Heart Child and Family Centre,' Toronto, Ontario, that provides a framework for understanding the importance of evaluation activities within all program phases.