Prevalent Department of Social Services' Client Satisfaction: A Research and Practice Note

This successive cross-sectional or panel study evaluated the City of' Windsor's Department of Social Services, specifically the Special Services and Children's Services Branches from 1990 to 1994. Their programs were assessed with quantitative (consumer satisfaction questionnaire, CSQ-8, score range = 8 to 32 (Larsen, Attkisson, Hargreaves, & Nguyen, 1979) and qualitative (e.g., open-coded queries about what they liked most and least about the social services they received) measures of client satisfaction.