Évaluation de la qualité d'un partenariat dans le cadre de la mise en place d'une intervention intersectorielle de type école, famille et communauté

The partnership represents a principle of action at the heart of public policies of various kinds. It can be defined as a formal association between organizations that decide to cooperate to achieve a common goal. The formative evaluation of quality conditions of the collaborative action is useful to support partners in improving their practice. This article describes first a tool available to achieve a collective diagnosis by members of a partnership investing voluntarily in an evaluation process and then presents a concrete application of it.

English

Exemple d'application de l'évaluation formative centrée sur l'utilisation des résultats

The use of results produced through an evaluation process is a real concern for evaluators, especially when the process has a formative purpose. Utilization focused-evaluation seeks to ensure that several conditions must be met to optimize the use of knowledge generated during the evaluation process. This article describes this approach as well as the conditions of transfer of knowledge that optimize the use of evaluation results by users. It provides a concrete example of an applied utilization-focused evaluation and highlights the success factors.

English

Utilité de l'évaluation de l'évaluabilité des politiques gouvernementales de lutte contre le tabagisme: l'expérience québécoise des centres d'abandon du tabagisme

The government's tobacco control policies are often multifaceted and large-scale in nature. The process and outcome evaluation of such programs generally requires a significant investment in time, money, and effort. A critical but often neglected step prior to conducting a successful evaluation is the evaluability assessment. This tool is a method for examining a given program to determine whether it meets the criteria for a meaningful evaluation. Even when it fails to do so, it still contributes to the improvement of the program.

English

Interrater Reliability in Content Analysis of Healthcare Service Quality Using Montreal's Conceptual Framework

This study examines the usefulness of the Montreal Service Concept framework of service quality measurement, when it was used as a predefined set of codes in content analysis of patients' responses. As well, the study quantifies the interrater agreement of coded data. Two raters independently reviewed each of the responses from a mail survey of ambulatory patients about the quality of care and recorded whether or not a patient expressed each concern.

English